Play Store publication

Support and contact

Public support information to include in the Play Store listing and on the public website.

General support

  • Email: leandrericky@gmail.com
  • Target response time: 7 days
  • Time zone / hours: Cameroon time zone (Africa/Douala, UTC+1)

Before contacting support

  • Include the device model, Android version and Neo Scan version.
  • Specify whether the issue concerns search, reading, favorites, advertising or downloads.
  • If possible, include a screenshot and the approximate time of the issue.

Supported cases

  • Loading or display failures.
  • Offline download issues.
  • Questions about local data or privacy.
  • Requests to remove or correct public information.